Healthcare Request has a proud tradition of serving local communities. Our Community Health nursing team provides a holistic and restorative care service to clients and their family – across the lifespan and along the health-illness continuum.

We are ever flexible, responsive and culturally sensitive in our approach, committed to meeting our clients’ evolving needs, and optimising the level of client functioning and wellbeing to ensure achievable outcomes.

We are guided by fundamental principles of health promotion and maintenance, illness and injury prevention and health restoration, underscored by an emphasis on community participation, and development and empowerment through intersectoral collaboration.

Healthcare Request actively embraces the challenges of
an ageing population and the rising incidence of
long-term conditions through:


  • A concentration on a ‘wellness’ model of care delivery, rather than just treating illness/symptoms
  • Aiding clients to receive care in a timely manner and in a client’s choice setting
  • Developing services that are evidence based, safe and embedded in the community and client’s culture
  • Strong nursing leadership and clinical governance, which ensuresa systematic approach to maintaining and improving the quality of patient care

Our Community
Nurse’s strengths are summarised as:


  • Approaching health assessments from a broad knowledge base
  • Highly skilled Community Registered Nurses
  • Providing a wide range of health-promoting, health-enhancing and direct-care interventions
  • Problem-solving with people, taking into consideration the choices available to them and their potential impacts
  • Building relationships with individuals and communities over time
  • Supporting people to access and co-ordinate health and social care services when necessary

The Healthcare Request
Community Nursing Service assists with:


  • Wound care: acute and chronic management
  • Medication management including IV medications for ACC and Non ACC conditions
  • Continence management including urinary and/or bowel function
  • Assessment of health status including blood pressure and assistance with diabetes management
  • Palliative Care
  • Referrals for Aged Care Assessment and other health care professionals
  • Education for clients, services and carers on health conditions including prevention, assessment and management plans
  • Commitment to nursing educational programme